The role of the fleet management platform
Farago Bretagne, a subsidiary of Innoval (a leading cooperative group for upstream livestock farming services), has been a major player in the fields of 3D: Pest Control, Insect Control, Disinfection for 65 years. Faced with a growing need for efficiency and responsiveness to meet the needs of its customers, the company has decided to optimize the management of intervention vehicles.
Did you know?
Transport is the main contributor to greenhouse gas emissions in France, representing 30% of the country's CO2 emissions.
By optimizing the routes of its vehicles, Farago Bretagne is taking a positive approach to reducing its carbon footprint on the environment.
Initial challenges
Before using the connected fleet management, Farago Bretagne faced several challenges:
• Coordination of interventions.
• Vehicle and route tracking.
• Responsiveness to numerous incoming requests.
With more than 275 interventions per day and 75 technicians, Farago Bretagne covers the 4 Breton departments and works with both individuals and professionals in all sectors (cafes, bars, restaurants, hotels, livestock farming, food shops, industries, agri-food, communities, unions, social landlords, etc.).
The sales administration department receives more than 50 calls per day for pest control requests.
To demonstrate responsiveness and performance, the company chose to connect its utility vehicle fleet with the SoFLEET solution, in 2022.
Solution deployed
The positive effects are quickly felt:
The sales administration department responds more quickly to incoming calls with requests for urgent interventions, thanks to the mapping available technicians and the readable display of their respective areas of expertise.
Technicians are quickly geolocated in real time to optimize the allocation of intervention requests.
Technicians are made aware of theoptimization routes, thanks to journey tracking.
Monitoring routes and verifying the use of service vehicles helps ensure the safety of technicians and the company's fleet.
When you geolocate your vehicle fleets, you ensure that each intervention is optimized:
• Your response time to the request.
• Your travel time in the field.
• And, your quality of service.
With the real-time geolocation, teams that centralize requests can now deploy the most qualified technician closest to the intervention site, thereby significantly reducing response times and improving customer satisfaction.
With SoFLEET, keep control of your fleets: our platform offers complete visibility on all vehicles, allowing you to track journeys in real time, control fuel usage and detect possible anomalies.
A solution in which you find your assets, their characteristics, your data, your alerts and your reports, allows you to facilitate communication. This is the case of our client Olivier David, Operational Manager Farago Bretagne, who explains:
SoFLEET is always open on my PC. When I'm on the move, the mobile application takes over.
The SoFLEET mobile application simplifies communication between teams, allows you to track the progress of missions in real time and generate detailed activity reports.
Also read: Geolocation of company vehicles, what does the CNIL say?
At the house of SoFLEET we meet the technical and functional expectations of our customers, while complying with current regulations (FR and EU).
Results
• Significant time savings and responsiveness.
• Route optimization.
• Reduced costs and carbon footprint.
• Performance monitoring and analysis.
The real-time map allows us to react quickly to incoming calls and optimize our technicians' routes, all based on their expertise. This is a real time-saver and efficiency boost for the sales administration department.
Perspectives
Farago Bretagne plans to further exploit the functionalities of SoFLEET, in particular to analyze fleet data more precisely and optimize your TCO to the maximum. The company also wants to implement eco-driving to raise awareness among its employees about environmental issues.
By adopting SoFLEET, Farago Bretagne demonstrates that a fleet management solution could bring real added value to a product and service company. By optimizing its operations, the company has strengthened its competitiveness, improved customer satisfaction and increased its customer portfolio. Moreover, the company plans to recruit and expand its fleet of connected vehicles in the coming years.
About Farago Bretagne
With 65 years of experience in the fields of 3D: rodent control, insect control, disinfection, Farago Bretagne benefits from recognized expertise and in-depth knowledge of the regulations in force. They support their customers to find the most suitable solution for their pest control needs. Farago Bretagne also offers a range of products that complements its service approach, allowing it to offer professional products adapted to the demands of its customers.
To contact the company, go to Farago Brittany.
